Professional Services

Professional it services

Professional Services AKA “Professional IT Project Services” cover a wide variety of business-enabling technology initiatives.

Your MSP is in a unique position to make recommendations closely informed by your strategy, budget, and compliance requirements.

By maintaining a continuous pulse on all IT system alerts, warnings, automated update prompts, hardware and software renewals, and support ticket volume, your MSP has visibility into everything.

This view provides insights to prioritize IT projects based on your business continuity goals with short, medium, and long-term timelines.

Strategic Account Management & vCIO

ProviDyn managed IT services clients are assigned a dedicated Strategic Account Manager (SAM). Their primary job is to make sure every element of your digital estate – infrastructure, network, and security – is optimized to drive the business results you are seeking.

This role includes taking a close inventory of your assets and carefully managing the technology lifecycle to ensure the make, model, version, and useful life of each piece meets interoperability, user experience, efficiency, uptime, and risk reduction guidelines.

Each SAM delivers baseline vCIO services expandable in scope to match the sophistication and momentum of your operating maturity.

While these business advisors will meet with you monthly, quarterly, or twice a year for comprehensive IT consulting, they oversee all day-to-day account details and are available to address any immediate questions or concerns.

Whether you need help understanding an invoice, ordering twenty new workstations, or planning an office move, and more, they are committed to your success.

Digital Transformation

ProviDyn employs all of the technology and best practices we recommend, which adds credibility and empathy to the advisory process with Atlanta IT clients and businesses all over the country.

Since our founding in 2008, ProviDyn’s growth has taken us through distinct phases of digital transformation, including three office moves to accommodate our expanding workforce.

The journey started with owning and collocating our servers at a data center, with virtualized bare-metal boxes serving both ProviDyn and client operations.

At this time, many of our clients still had on-premise file shares, databases, line of business applications, and storage, in conjunction with a few cloud alternatives that were starting to get more mainstream market adoption.

We then migrated this infrastructure to a private cloud provider, where we leased server, compute, and storage resources instead of capitalizing these expenses.

Many clients paired this private datacenter service option with existing onsite server appliances and an expanding array of new cloud solutions. Then the hyper-growth public cloud revolution took the business world by storm.

Now Atlanta businesses are either having ProviDyn move everything to Fortune 50 powerhouses such as Microsoft Azure and Amazon Web Services or, at the very least, helping them manage and maintain a hyper-converged infrastructure.

This latter option combines next-generation public cloud services with on-premise machines for particular workloads and performance needs. Some would say it’s the best of both worlds.

IT Planning & Budgeting

Like you, we frequently wrestle with market-driven demands and the need to confront and process uncomfortable budgetary realities. We’re seldom delighted when we have to make additional IT system investments.

However, we have no choice if we wish to maintain our competitive edge. The same is true for you, and sometimes the right solution isn’t the lowest cost option.

While there’s a time and a place for doing it yourself, there’s no substitute for knowing when it’s time to hire a better-qualified resource.

This is why ProviDyn leverages third-party consultants and managed services providers who only serve the MSP industry. Yes, we outsource too!

In short, we’ve been there, done that, and we’ve grown very accustomed to listening and making our clients feel equally at ease with the kind of decisions we’ve already made and will continue to make.

Professional IT Project Services cover a wide range of needs:

  • Azure, M365, Proofpoint & SharePoint Migrations
  • Hardware & Software Procurement
  • Cyber Security Assessments & Ethical Phishing Tests
  • Cyber Security Best Practices Training
  • IT Roadmaps & Network Diagrams
  • Low Voltage Cabling & Wiring
  • M&A Due Diligence
  • Comprehensive Office Move Management
  • Security & Compliance Consulting
  • Sourcing of Web and App Development Vendors
  • Strategic Technology Reviews
  • VoIP Solutions