Managed & Outsourced IT Services

Managed & Outsourced IT Services

ProviDyn functions as an outsourced IT department, helping you grow by applying strategy and budgets to a proven IT process based on standards and best practices.

Managed IT Services & vCIO

Two complementary MSP services are blended to inform and reinforce your operating leverage. The first includes monitoring, managing, securing, and supporting all IT systems and users for a fixed and predictable monthly fee.

The second is an ongoing client journey guided by a dedicated Strategic Account Manager (SAM) who serves as your Virtual CIO (vCIO) and meets with you regularly to ensure your technology stack stays optimized for growth.

While many MSPs mention vCIO on their websites (because it's a popular industry buzzword), ProviDyn's business model is purpose-built for clients who want this service. It’s baked in and we can’t take it out.

SAMs conduct regular consulting sessions (Strategic Business Reviews) with your Technology Planning Committee, most often comprised of C-Suite executives and other departmental leaders.

Your IT journey is approached in four simple phases:

1 - WE UNDERSTAND

Your business strategy, IT environment, and budget

2 - WE IMPLEMENT

Best in class IT solutions tailored to your business

3 - YOU EXCEL

With business optimizing technology and responsive support

4 - YOU GROW

As we guide and refine your digital path to growth

Typical benefits of this outsourced IT solution include but are not limited to quieter IT systems, happier and more productive employees, and detailed documentation.

If you have ever struggled to create and maintain updated Technology Roadmaps, Service Catalogs, Network Diagrams, Business Continuity Plans, and Information Acceptable Use Policies, this specialty is an enterprise lifesaver.

The Services + Consulting model is the most cost-effective way to maximize resource availability and avoid the unplanned expense associated with reactive MSP services and "break-fix" IT support.

Co-Managed IT Services

Organizations with in-house IT departments partner with ProviDyn to co-manage carefully defined segments of their IT environment.

This approach closes the gap between the two basic IT disciplines: applications and infrastructure.

IT specialists who manage applications are different from those who oversee infrastructure.

Applications (both custom and out of the box) include AI, BI, CRM, ERP, e-Commerce, Big Data Analytics, and other revenue-sensitive line of business applications.

Infrastructure (unglamorously nicknamed "plumbing") consists of server appliances, virtualized servers, cloud storage, web hosting, workstations, Microsoft 365 admin, Azure admin, SharePoint, One Drive, Teams, Security Operation Center services, EDR, SSO, MFA, VPN, firewalls, backup and disaster recovery, wireless access points, user help desk, and automated security tools like anti-virus, anti-malware, anti-spam protection.

Organizations experience operating pains and lose money when application specialists and infrastructure professionals don't focus on their core competencies.

ProviDyn's discovery process generates a strategic blueprint to create specific lanes for your team and ours so we seamlessly complement your staff across a very broad or very narrow set of service requirements.

We can also help reduce single points of failure with in-house IT resources that may be stretched too thin, unable to keep up with technology certifications, or on their way out the door.

Comprehensive Onboarding

Both Fully Managed IT and Co-Managed IT Services begin with detailed thirty-day onboarding projects.

Timelines are sometimes staggered to accommodate more complex IT footprints and effectuate complete transitions from incumbent MSPs.

ProviDyn onboards a maximum of two new clients per month to guarantee quality control and deliver personalized service, a detail that sets the stage for the lifetime of the relationship and creates operating benefits for years to come.

ProviDyn® MSP Services cover a wide range of needs:

  • Strategic Account Management & vCIO
  • 24/7/365 Coverage & Support
  • Internet Security & Compliance
  • Mobile Device Management/BYOD
  • Backup & Disaster Recovery/Business Continuity
  • Cloud Monitoring, Management & Support
  • Server Monitoring, Management & Support
  • Workstation Monitoring, Management & Support
  • User Help Desk
  • Network Monitoring, Management & Support (Switches, Firewalls, Wireless Access Points & UPS)
  • IT Process Automation (Systematic Patch, Software & Security Updates)
  • Vendor Technical Assistance (Microsoft Azure, Microsoft 365, Google Apps, Telecom, Internet, VoIP, & Document Solution Providers)
  • Equipment Procurement & Technology Life-cycle Management
  • Cyber Security Awareness Training & Ethical Phishing