Managed & Outsourced IT Services

Managed & Outsourced IT Services

ProviDyn is an Inc. 5000 ranked Managed IT Services Provider or “MSP” commonly referred to as an outsourced IT department. We love helping our clients grow and accomplish this by applying client strategy and budgets to a proven IT process based on standards and best practices.

Managed IT Services & vCIO

This involves the delivery of two complimentary services that inform and reinforce your operating leverage. The first includes monitoring, securing, managing, and supporting all IT systems and users for a fixed and predictable monthly fee.

The second part is an ongoing client journey guided by a dedicated Strategic Account Manager who serves as your Virtual CIO (“vCIO”) and meets with you regularly to make sure your technology stack is optimized to help you grow.

vCIO consulting sessions are targeted to your C-Suite and/or Technology Planning Committee where strategy, budgets, and benchmarks are applied to your short, medium and long-term business goals. Our approach consists of 5 stages:

  1. Evaluate & Assess
  2. Design Solution
  3. Implement Business Optimizing Technology
  4. Monitor, Manage & Maintain
  5. Repeat & Refine This Dynamic Advisory Process

Typical deliverables in this outsourced IT service include updated Technology Roadmaps, Service Catalogs, Network Diagrams, as well as Business Continuity Planning and Information Acceptable Use Policy recommendations.

We have found this to be the most cost-effective way to avoid the unplanned expense associated with the "break-fix" model of IT support or single points of failure with in-house resources who may be stretched too thin.

The vCIO Super-Power

While many MSPs mention vCIO on their websites because it’s a popular industry buzzword, ProviDyn’s business model is purpose-built to specifically accommodate clients who want this service. We refer to it as a “Super-Power” and apply its analytical framework to everything we do, including a very detailed 30-day onboarding process. This sets the stage for the lifetime of the relationship and creates operating benefits for years to come.

On the other hand, a sloppy and rushed onboarding can quickly create damage that takes years to clean up - if the client doesn’t simply get frustrated and leave. For this reason, ProviDyn onboards a maximum of 2 clients per month in order to guarantee quality control and deliver personalized service you won’t find at larger MSPs where you’re just a number or mom and pop shops who don’t have the capacity to effectively serve more than a handful of accounts.

Co-Managed IT Services

Organizations that don’t require a fully outsourced Managed IT Services Solution can partner with ProviDyn to co-manage very specific facets of their IT systems – automated security tools, backup and disaster recovery, Azure administration, special projects, new business launches, user-only support and more.

If you happen to have specialists who manage CRM, ERP, Business Intelligence, e-Commerce, Big Data Analytics, and other revenue sensitive line of business applications, you may have noticed these individuals don’t typically have the coverage capabilities or the same subject matter proficiency when it comes to cybersecurity, network infrastructure, and user support.

That would be impossible. These disciplines are the domain of ProviDyn’s network and system engineers who can seamlessly complement your team across a very broad or very narrow set of service requirements.

How are we different? Our standards-based approach is a guiding principle not universally adopted or advocated by most of the companies in our industry, which makes ProviDyn an ideal alternative for growing organizations who want a strategic partner who serves as a true extension of their team.

What ProviDyn® offers:

  • Strategic Account Management & Virtual CIO
  • 24/7/365 Coverage & Support
  • Internet Security & Compliance
  • Mobile Device Management/BYOD
  • Backup & Disaster Recovery/Business Continuity
  • Cloud Monitoring, Management & Support
  • Server Monitoring, Management & Support
  • Workstation Monitoring, Management & Support
  • User Help Desk
  • Network Monitoring, Management & Support (Switches, Firewalls, Wireless Access Points & UPS)
  • IT Process Automation (Systematic Patch, Software & Security Updates)
  • IT Vendor Management (Microsoft Azure, Microsoft 365, Google Apps, Telecom, Internet, VoIP & Document Solution Providers)
  • Equipment Procurement & Technology Life-cycle Management
  • Cyber Security Awareness Training & Ethical Phishing