How AI improves customer service

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

The Risk of Not Having Cloud Backup

The Risk of Not Having Cloud Backup

It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation irrevocably damaged.

Mobile devices in the field

Mobile devices in the field

Field workers. You see them every day. And you notice that they, too, use mobile devices, as now more than ever do they need to stay connected with their organizations to stay in business. This is where mobile performance management, a critical factor for any field worker to perform and finish tasks on time, comes in.

3 Surprising applications of blockchain

3 Surprising applications of blockchain

Most people associate blockchain technology with Bitcoin, the infamous digital currency that rose to fame in 2017. But blockchain technology is not tied to financial transactions, and it’s creating all sorts of exciting opportunities for faster, more secure information exchange — see for yourself!

What is blockchain?

Blockchain, like the cloud, is more of a concept than a specific piece of software or hardware.

Endure tech disasters with external support

Endure tech disasters with external support

Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches.

Google Drive improves comment feature

Google Drive improves comment feature

Google recently launched a new feature on Google Drive that will improve collaboration. Users can now use a combination of Microsoft Office and G Suite while working with their teammates and clients. This update allows them to conveniently comment on Office files, images, and PDFs in the ‘Preview’ pane of Drive.

Does Your IT Provider Help You Implement Strategy?

Does Your IT Provider Help You Implement Strategy?

Nonprofits are vital to thriving communities. Big cities, small towns, and neighborhoods depend upon nonprofits to provide much-needed services to residents. And, like their for-profit counterparts, nonprofit organizations face big challenges when it comes to how they operate and how successful they are.

Fighting ransomware with virtualization

Fighting ransomware with virtualization

Ransomware takes your data hostage and demands a payment for its recovery. While it may seem like there’s no other choice but to pay the ransom, you should never give in to the hacker’s demands. Before the next wave of ransomware comes around, it’s important to protect your business with virtual disaster recovery solutions.

A Path to Great Technology for Nonprofits

A Path to Great Technology for Nonprofits

Nonprofit organizations face many challenges when it comes to technology including restricted budgets and limited in-house IT resources. This makes it difficult to own, implement, manage and leverage mission-critical technology.

Gartner Group reports that businesses spend an average of 2.3% of annual revenues on IT. Regardless of whether your tech budget is higher or lower than 2.3%, it’s important to have a strategy and invest in IT systems, apps and support services that move your organization forward.