Atlanta, Georgia –ProviDyn®, a provider of IT support, strategy and services for small- and medium-sized businesses and nonprofits, today announced the launch of ProviDyn Direct, a two-way desktop support, communication and collaboration portal for its Managed Services clients. With ProviDyn Direct, computer users have 24/7/365 access to ProviDyn support engineers and are able to create, manage and view the status of their own IT service tickets.
“We want our clients and their employees to have access to our professional IT resources around the clock, and ProviDyn Direct achieves that goal for us,” said ProviDyn President and CEO Hamish Davidson. “With this solution, we have engineered beyond the typical support portal to develop a truly useful offering―what we believe to be the ultimate client experience.”
Advanced features of ProviDyn Direct include:
- Live chat with a ProviDyn systems engineer at any time.
- Access to custom forms that let users log tickets for requests, including new users, changes, new equipment and much more.
- Personalized training content, technology news and tips delivered straight to user desktops, in addition to self-service knowledgebase access.
- Authorized company personnel can review and approve quotes from ProviDyn for extra services, as well as approve work before it is performed.
There is no additional charge for Managed Services clients to receive the benefits of ProviDyn Direct, and ProviDyn technicians will also deliver onboarding documentation and training at the outset of service delivery.
“We rolled out ProviDyn Direct to a select group of customers in advance, to ensure the product was ready for broad-based corporate deployment,” said Davidson. “The early adopters of this portal were very excited about its benefits, and we are, as well.”
ProviDyn provides technology expertise, services and support to help small- and mid-sized organizations sustain growth and strengthen performance. Backed by technology experts, ProviDyn helps organizations gain the full benefits of existing technology, make strategic investments in implementing new technology and maintain an infrastructure that is secure, reliable and flexible. ProviDyn offers managed services, mobile computing, IT strategy, virtualization, cloud computing, business continuity, network security and IP telephony. To learn more about how ProviDyn is driving business through technology and helping companies reduce costs, improve efficiency and maximize productivity, visit www.providyn.com.