ProviDyn®, a provider of IT support, strategy and services for small and medium-sized businesses and nonprofits, today announced that it has hired Linda Messing Williams to the position of Director of Client Services. In this capacity, Williams assists in the development of operational procedures and company strategic initiatives.
“When I sold my business, I wanted to find an organization dedicated to providing the same level of service that I was accustomed to providing my clients. I found that many MSPs strive to turn tickets, sometimes at the expense quality and employee well-being,” says Williams. “I am excited that ProviDyn shares the same core values of commitment to customer service while taking care of employees. I feel as if I have returned back to my roots and can truly focus on offering the client top notch service.”
In her new role Linda serves as the client contact for escalated problem identification and resolutions and will draw on 29 years of industry experience to foster deep customer relationships.
Prior to joining ProviDyn, Williams served in progressively responsible technical support positions including managing call centers, field services and dispatch teams and provided direct technical support to customers. Williams was also a business owner and president of a technology company in Atlanta for 16 years.
Linda studied Criminal Justice at Columbia College, Columbia, Missouri. She is a charter member and past president of the East Cobb business association, and has served as a leader in both Cub Scouts and Girl Scouts. Linda and her husband Brett enjoy a full house including six children, two grandchildren, four cats and a dog. Recently retired from ice hockey and karate, she enjoys riding her motorcycle, hiking and doing volunteer work whenever she can.
“Linda has excelled at developing client relationships and managing expectations. Throughout her career, she has developed successful initiatives and been paramount in process and operational improvement strategies,” said ProviDyn President and CEO Hamish Davidson. “She brings a unique perspective to her position and we are glad to have her on our team.”
ProviDyn provides technology expertise, services and support to help small and mid-sized organizations sustain growth and strengthen performance. Backed by technology experts, ProviDyn helps organizations gain the full benefits of existing technology, make strategic investments in implementing new technology and maintain an infrastructure that is secure, reliable and flexible. ProviDyn offers managed services, mobile computing, IT strategy, virtualization, cloud computing, business continuity, network security and IP telephony. To learn more about how ProviDyn is driving business through technology and helping companies reduce costs, improve efficiency and maximize productivity, visit www.providyn.com.