Atlanta, Georgia - ProviDyn®, a provider of IT support, strategy and services for small and medium-sized businesses and nonprofits, today announced it has named Ralph Auriemmo, MCSE, VSP, to the position of Director of Client Services. In that capacity, Auriemmo will be responsible for maintaining customer satisfaction, ensuring that customers receive superior service and support at their contracted levels. In pursuit of this goal, Auriemmo will be a chief technical advisor who will manage the activities and responsibilities of the service desk and project teams and provide them with high-level assistance.
“I have always held that the success of an IT company hinges upon dedication to the success of its customers, and in ProviDyn, I have found an employer that holds the same strategic vision,” said Auriemmo. “I look forward to working with a great team that is committed to pursuing the highest levels of technology excellence.”
Auriemmo has more than 17 years of IT experience covering a broad spectrum, from designing network/server infrastructure to migrations, maintenance, and disaster recovery planning and execution. He has worked in various leadership roles with dozens of businesses to help them achieve greater efficiency, reduce downtime and lower operating costs.
Prior to joining ProviDyn, Auriemmo served as regional business manager at a southeastern technology services provider and was responsible for client satisfaction and IT direction for the Atlanta regional branch office as well as supervision of the engineering staff. He worked with new and existing clientele to design, plan and execute IT projects, to plan, manage and maintain client infrastructure, and to conduct long-range technology planning.
Auriemmo also served as an operations manager at a major private security firm with responsibility for 500 employees and 30 mid-level managers. He holds a Bachelor of Science degree from Florida State University.
“Ralph came to us with glowing recommendations regarding his high-level technical abilities and customer service skills, not to mention his repeated successes providing enhanced efficiency, improved functionality and greater profitability to customers,” said ProviDyn President and CEO Hamish Davidson. “Combined with his strong commitment to excellence and his extensive technology background and skillset, he is a perfect fit for this position and this company.”
ProviDyn provides technology expertise, services and support to help small and mid-sized organizations sustain growth and strengthen performance. Backed by technology experts, ProviDyn helps organizations gain the full benefits of existing technology, make strategic investments in implementing new technology and maintain an infrastructure that is secure, reliable and flexible. ProviDyn offers managed services, mobile computing, IT strategy, virtualization, cloud computing, business continuity, network security and IP telephony. To learn more about how ProviDyn is Driving Business Through Technology and helping companies reduce costs, improve efficiency and maximize productivity, visit www.providyn.com or follow us on LinkedIn.