The Importance of On-Site, In-Person Training and Support for EMR

Any Electronic Medical Record (EMR) vendor should meet some basic requirements, such as meaningful use—but you’ll also want to look beyond these basics when selecting your EMR. For example, can the vendor you’re considering offer on-site, in-person training? Can they provide effective support after your EMR is implemented? The EMR you choose will be an integral part of your practice’s operation for many years, so you’ll want to select an EMR system that you can learn how to use effectively—from a vendor that will be around to support it. Of course, it isn’t possible for an EMR vendor to operate in every single location in which it sells EMRs—but it can still offer on-site training and local support. How? In the case of gloStream, through a unique partner model—a network of local IT businesses that specialize in supporting EMRs for small and medium-sized companies. These partners are thoroughly familiar with gloEMR, gloStream’s EMR system, and are equipped to effectively install, train, and maintain the system on-site. On-site training is important because getting up and running on your EMR quickly and accurately is important to keeping your practice operating with minimal interruption to service. Support is important because, as with any software, you can expect occasional problems, and your EMR vendor should be available to fix them quickly and efficiently. The bottom line: Be sure to ask potential vendors about training and local support. Your EMR vendor will be your partner in a long-term undertaking—and as with any partnership, it’s best to get to know your partner well before you commit. Related articles: Selecting an EMR Vendor—Look for Local Support Any Electronic Medical Record (EMR) vendor should meet some basic requirements, such as meaningful use—but you’ll also want to look beyond these basics when selecting your EMR. For example, can the vendor you’re considering offer on-site, in-person training? Can they provide effective support after your EMR is implemented?

The EMR you choose will be an integral part of your practice’s operation for many years, so you’ll want to select an EMR system that you can learn how to use effectively—from a vendor that will be around to support it.

Of course, it isn’t possible for an EMR vendor to operate in every single location in which it sells EMRs—but it can still offer on-site training and local support.

How? In the case of gloStream, through a unique partner model—a network of local IT businesses that specialize in supporting EMRs for small and medium-sized companies. These partners are thoroughly familiar with gloEMR, gloStream’s EMR system, and are equipped to effectively install, train, and maintain the system on-site.

On-site training is important because getting up and running on your EMR quickly and accurately is important to keeping your practice operating with minimal interruption to service. Support is important because, as with any software, you can expect occasional problems, and your EMR vendor should be available to fix them quickly and efficiently.

The bottom line: Be sure to ask potential vendors about training and local support. Your EMR vendor will be your partner in a long-term undertaking—and as with any partnership, it’s best to get to know your partner well before you commit.

Related articles:

Selecting an EMR Vendor—Look for Local Support

Published with permission from TechAdvisory.org. Source.